Shipping policy
Last Updated: August 26, 2024
Thank you for shopping with CARDS 2 GO. We aim to provide clear and transparent information about order processing, shipping, delivery, and tracking.
1. Shipping Cost
We offer FREE standard shipping on eligible orders shipped within the United States.
Customers will not be charged a standard shipping fee unless another shipping option and its applicable cost are clearly displayed and selected at checkout.
2. Order Processing
Orders are generally processed within 1 business day after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
3. Estimated Delivery Time
After processing, standard shipping typically takes approximately 6 to 7 business days.
Including our 1-business-day handling time, the estimated total delivery time is approximately 7 to 8 business days from the order date.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.
4. Shipping Carrier
Orders may be shipped through CargoLink and/or applicable shipping partners depending on the shipment and destination.
5. Order Tracking
Tracking information is provided after an order has been shipped.
Once tracking is issued, it may take some time for the carrier's system to display the first tracking update.
Customers should use the tracking information provided with their order to follow shipment progress.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, contact us as soon as possible:
Email: support@cards2go.shop
Phone: (609) 223-0017
We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
7. Delayed or Lost Packages
If your tracking information shows an unusual delay or you believe your package may have been lost in transit, please contact our customer support team.
We will review the available shipment information and assist you with the appropriate next steps.
8. Contact Us
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
Email: support@cards2go.shop
Phone: (609) 223-0017
Customer Service Hours
Monday: 10:00 AM to 8:00 PM
Tuesday: 10:00 AM to 8:00 PM
Wednesday: 10:00 AM to 8:00 PM
Thursday: 10:00 AM to 8:00 PM
Friday: 10:00 AM to 9:00 PM
Saturday: 10:00 AM to 9:00 PM
Sunday: 11:00 AM to 7:00 PM
Time Zone: Eastern Time
Holiday hours may vary.