Authenticity Policy
Last Updated: August 26, 2024
At CARDS 2 GO, we understand that authenticity and product condition are important when purchasing trading cards and collectibles. This policy explains how we describe and represent products offered through our store.
1. Product Authenticity
CARDS 2 GO is committed to accurately representing the products available for purchase.
Products described as genuine, authentic, or officially licensed are represented based on the product information reasonably available to us.
We do not knowingly offer counterfeit products for sale.
2. Product Condition
Product condition will be identified on the applicable product page when relevant.
Customers should review the product title, description, condition details, specifications, and available images before placing an order.
3. New and Sealed Products
Products described as new or sealed are intended to be supplied in their original unopened packaging unless otherwise stated on the product page.
Minor cosmetic imperfections to external packaging may occasionally occur during manufacturing, storage, handling, or shipping. These imperfections do not necessarily indicate damage to the product inside.
4. Individual Trading Cards
For individual trading cards, condition information may be provided on the applicable product listing.
Unless a professional grading company and specific grade are clearly stated in the listing, the card should not be considered professionally graded.
5. Professionally Graded Cards
When a product is sold as professionally graded, the product listing will identify the grading company and grade when applicable.
Customers should review the complete listing information and available images before purchasing.
6. Product Images
Product images may be representative unless the listing specifically states that the customer will receive the exact item shown.
Packaging, artwork, color, or other minor visual details may occasionally vary due to manufacturer updates, photography, or display settings.
Please review each product listing carefully before completing your purchase.
7. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.
Include your order number and, when appropriate, photographs of the product and packaging so our team can review the issue.
Eligible returns and refunds are handled according to our Return & Refund Policy.
8. Contact Us
For questions about product authenticity, condition, grading, or a specific listing, contact:
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
Email: support@cards2go.shop
Phone: (609) 223-0017