Customer Service Policy
Last Updated: August 26, 2024
At CARDS 2 GO, we are committed to providing clear, accessible, and reliable customer support before and after your purchase.
1. Customer Support
Our customer service team can assist with questions regarding:
- Products
- Orders
- Payments
- Shipping
- Tracking
- Returns
- Refunds
- Damaged, defective, or incorrect items
- General store inquiries
2. Contact Information
Email: support@cards2go.shop
Phone: (609) 223-0017
For questions regarding an existing order, please include your order number so we can locate your purchase and assist you efficiently.
3. Business Hours
Monday: 10:00 AM to 8:00 PM
Tuesday: 10:00 AM to 8:00 PM
Wednesday: 10:00 AM to 8:00 PM
Thursday: 10:00 AM to 8:00 PM
Friday: 10:00 AM to 9:00 PM
Saturday: 10:00 AM to 9:00 PM
Sunday: 11:00 AM to 7:00 PM
Time Zone: Eastern Time (ET)
Holiday hours may vary.
4. Our Commitment
We aim to respond to customer inquiries as promptly as possible during normal business hours.
We make reasonable efforts to provide accurate information and assist with eligible order-related concerns in accordance with the shipping, return, refund, and other policies published on our website.
5. Business Address
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
Email: support@cards2go.shop
Phone: (609) 223-0017