Refund policy
Last Updated: August 26, 2024
At CARDS 2 GO, we aim to make our return and refund process clear and straightforward. Please review this policy before requesting a return, refund, exchange, or cancellation.
1. Return Window
We accept eligible returns within 90 days of delivery.
To be eligible for a return, the item must generally be returned in the same condition in which it was received, including the original packaging, accessories, and materials when applicable.
Items that have been altered, misused, or damaged after delivery may not qualify for a return, except where required by applicable law.
2. How to Request a Return
Before mailing any item back, please contact CARDS 2 GO for return instructions.
Email: support@cards2go.shop
Phone: (609) 223-0017
Please include your:
- Order number
- Item you wish to return
- Reason for the return
Please do not send a return until you have received return instructions from our customer service team.
3. Return Methods
Eligible items may be returned using one of the following methods:
By Mail:
Contact us first to receive return instructions and the applicable return address.
In Store:
Eligible items may also be returned to:
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
Please bring your order information with you when making an in-store return.
4. Return Shipping Costs
For non-defective returns, including change-of-mind returns, the customer is responsible for return shipping costs.
Customers are responsible for arranging and paying for the return shipping service used to send the product back to CARDS 2 GO.
Our standard outbound shipping is free, so there is no original standard shipping charge to refund.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide the appropriate return instructions.
5. Return Labels
CARDS 2 GO does not provide a prepaid return label for standard non-defective returns.
For these returns, the customer is responsible for arranging and paying for return shipping according to the instructions provided by CARDS 2 GO.
We recommend keeping your shipping receipt and tracking information until your return has been completed.
6. Restocking Fees
CARDS 2 GO does not charge a restocking fee for eligible returns.
7. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us promptly at support@cards2go.shop.
Please include your order number and, when appropriate, photographs showing the issue so our team can review your request.
Do not return the item until you have received return instructions from us.
8. Exchanges
We accept exchanges for eligible products within the applicable 90-day return window.
To request an exchange, contact us with your order number and details about the item you would like to exchange.
Exchange availability is subject to current inventory.
9. Refunds
Once we receive and inspect your eligible return, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method.
CARDS 2 GO generally processes approved refunds within 6 to 7 business days.
After the refund is issued, your bank, credit card provider, or payment processor may require additional time to post the funds to your account. Processing times vary by financial institution.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders are generally processed within 1 business day, so cancellation requests should be submitted promptly.
We will make a reasonable effort to cancel an order before it has been processed or shipped. Cancellation cannot be guaranteed once fulfillment has begun.
If your order has already shipped, you may request an eligible return after delivery under this policy.
Approved refunds for successfully canceled orders will be returned to the original payment method and are generally processed by CARDS 2 GO within 6 to 7 business days.
11. Contact Us
For questions about returns, refunds, exchanges, damaged items, or cancellations, contact us:
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
Email: support@cards2go.shop
Phone: (609) 223-0017
Customer Service Hours
Monday: 10:00 AM to 8:00 PM
Tuesday: 10:00 AM to 8:00 PM
Wednesday: 10:00 AM to 8:00 PM
Thursday: 10:00 AM to 8:00 PM
Friday: 10:00 AM to 9:00 PM
Saturday: 10:00 AM to 9:00 PM
Sunday: 11:00 AM to 7:00 PM
Time Zone: Eastern Time
Holiday hours may vary.