Refund policy
Last Updated: August 26, 2024
At CARDS 2 GO, we want our return and refund process to be clear and straightforward. Please review the policy below before requesting a return.
1. Return Window
We accept eligible returns within 90 days of delivery.
To qualify for a return, the item should generally be returned in the same condition in which it was received, with its original packaging, accessories, and materials when applicable.
Items that have been materially altered or damaged after delivery may not qualify for a return, except where otherwise required by applicable law.
2. How to Request a Return
Before returning an item by mail, please contact CARDS 2 GO for return instructions.
You can contact us at:
Email: support@cards2go.shop
Phone: (609) 223-0017
Please include your order number, the item you wish to return, and the reason for the return.
Do not mail a return until you have received the applicable return instructions from our customer service team.
3. Return Methods
Eligible products may be returned using the following methods:
By Mail: Contact us first to receive return instructions and the applicable return address.
In Store: Eligible items may also be returned to our physical location:
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Floor Level 2 · Freehold Raceway Mall
Please have your order information available when making an in-store return.
4. Return Shipping Costs
For non-defective returns, including change-of-mind returns, the customer is responsible for return shipping costs.
Customers are responsible for purchasing and paying for the return shipping service used to send the product back to CARDS 2 GO.
Original standard shipping is free and therefore there is no original standard shipping charge to refund.
If you received an item that is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide the appropriate return instructions.
5. Return Labels
CARDS 2 GO does not include a prepaid return label with standard orders for non-defective returns.
For a non-defective return, the customer is responsible for arranging and paying for return shipping in accordance with the return instructions provided by CARDS 2 GO.
We recommend keeping your return shipping receipt and tracking information until your return has been completed.
6. Restocking Fees
CARDS 2 GO does not charge a restocking fee for eligible returns.
7. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or you receive an incorrect item, contact us promptly at support@cards2go.shop.
Please provide your order number and, when appropriate, photographs showing the issue so our team can review your request.
Do not return a damaged, defective, or incorrect item before receiving return instructions from us.
8. Exchanges
We accept exchanges for eligible products within the applicable 90-day return window.
To request an exchange, contact us with your order number and details about the item you would like to exchange.
Exchange availability may depend on current inventory.
9. Refunds
Once we receive and inspect your eligible return, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
CARDS 2 GO generally processes approved refunds within 6–7 business days.
After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times may vary by financial institution.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders are generally processed within 1 business day, so cancellation requests should be submitted promptly.
We will make a reasonable effort to cancel an order before it has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.
If your order has already shipped, you may request an eligible return after delivery under this policy.
Approved refunds for successfully canceled orders are returned to the original payment method and are generally processed by CARDS 2 GO within 6–7 business days.
11. Contact Us
If you have questions about a return, refund, exchange, damaged item, or cancellation, contact us:
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Floor Level 2 · Freehold Raceway Mall
Email: support@cards2go.shop
Phone: (609) 223-0017
Customer Service Hours — Eastern Time
Monday: 10:00 AM–8:00 PM
Tuesday: 10:00 AM–8:00 PM
Wednesday: 10:00 AM–8:00 PM
Thursday: 10:00 AM–8:00 PM
Friday: 10:00 AM–9:00 PM
Saturday: 10:00 AM–9:00 PM
Sunday: 11:00 AM–7:00 PM
Holiday hours may vary.