FAQ
Frequently Asked Questions
Welcome to the CARDS 2 GO FAQ. Below you can find answers to common questions about ordering, shipping, tracking, returns, and refunds.
How long does order processing take?
Orders are generally processed within 1 business day after payment has been successfully received.
How long does shipping take?
After processing, standard shipping generally takes approximately 6–7 business days.
Including our 1-business-day handling time, customers should generally expect delivery within approximately 7–8 business days from the order date.
Do you offer free shipping?
Yes. CARDS 2 GO offers free standard shipping on eligible orders shipped within the United States.
Will I receive a tracking number?
Yes. A tracking number is provided after your order ships.
Please allow time for the carrier's tracking system to update after shipment.
Which shipping service do you use?
We use CargoLink and/or its shipping partners to fulfill and transport orders.
What is your return policy?
Eligible items may be returned within 90 days of delivery, subject to our Return & Refund Policy.
How do I start a return?
Contact us at support@cards2go.shop and include your order number and the reason for your return.
Please wait for return instructions before sending an item back.
How long do refunds take?
After an eligible return has been received, inspected, and approved, CARDS 2 GO generally processes the refund within 6–7 business days.
Your bank or payment provider may require additional time for the refund to appear in your account.
Can I cancel my order?
Contact us as soon as possible if you need to cancel an order.
We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has shipped, it cannot be canceled and must instead be handled through our return process after delivery.
What if my order arrives damaged or incorrect?
Contact support@cards2go.shop as soon as possible with your order number and details about the issue.
When appropriate, please include photos showing the damaged, defective, or incorrect item.
How can I contact CARDS 2 GO?
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Email: support@cards2go.shop
Phone: (609) 223-0017