FAQ
Welcome to the CARDS 2 GO FAQ. Below are answers to common questions about ordering, shipping, tracking, returns, refunds, and customer support.
How long does order processing take?
Orders are generally processed within 1 business day after payment has been successfully received.
How long does shipping take?
After processing, standard shipping generally takes approximately 6 to 7 business days.
Including our 1-business-day handling time, the estimated total delivery time is approximately 7 to 8 business days from the order date.
Do you offer free shipping?
Yes. CARDS 2 GO offers free standard shipping on eligible orders shipped within the United States.
Will I receive a tracking number?
Yes. Tracking information is provided after your order has shipped.
Please allow some time for the carrier's tracking system to display the first update.
Which shipping service do you use?
We use CargoLink and/or applicable shipping partners to fulfill and transport orders.
What is your return policy?
Eligible items may be returned within 90 days of delivery, subject to our Return & Refund Policy.
How do I start a return?
Contact us at support@cards2go.shop and include your:
- Order number
- Item you wish to return
- Reason for the return
Please wait for return instructions before sending an item back.
Who pays for return shipping?
For standard non-defective returns, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, contact us first so we can review the issue and provide the appropriate instructions.
Do you charge a restocking fee?
No. CARDS 2 GO does not charge a restocking fee for eligible returns.
How long do refunds take?
After an eligible return has been received, inspected, and approved, CARDS 2 GO generally processes the refund within 6 to 7 business days.
Your bank or payment provider may require additional time for the funds to appear in your account.
Can I cancel my order?
Contact us as soon as possible if you need to cancel an order.
We will make a reasonable effort to cancel the order before processing or shipment. Once an order has shipped, it cannot be canceled and must instead be handled through the applicable return process after delivery.
What if my order arrives damaged, defective, or incorrect?
Contact support@cards2go.shop promptly with your order number and details about the issue.
When appropriate, please include photographs of the item and packaging so our team can review your request.
Where is CARDS 2 GO located?
CARDS 2 GO
3710 US-9 E204
Freehold, NJ 07728
United States
Level 2, Freehold Raceway Mall
How can I contact CARDS 2 GO?
Email: support@cards2go.shop
Phone: (609) 223-0017
What are your store hours?
Monday: 10:00 AM to 8:00 PM
Tuesday: 10:00 AM to 8:00 PM
Wednesday: 10:00 AM to 8:00 PM
Thursday: 10:00 AM to 8:00 PM
Friday: 10:00 AM to 9:00 PM
Saturday: 10:00 AM to 9:00 PM
Sunday: 11:00 AM to 7:00 PM
Time Zone: Eastern Time (ET)
Holiday hours may vary.